Help & FAQ
Yes, we are still open and fulfilling orders. Please note the following:
Orders placed after March 15th may experience delays in fulfillment.
We're limiting our exposure and interaction with our friends at respective shipping services in an effort to help contain COVID-19. As a result, we're going to be scheduling fewer pick ups/drop offs which will translate to delays in order fulfillment by 10 business days, more or less.
We sincerely appreciate your support and are happy to continue order fulfillment as long as we're able to. Please feel free to contact us below with any questions.
Is my order lost?
Since April, we've been seeing more packages than normal getting "stuck" in transit well past the estimated delivery date. While we can't speak to the exact cause, we believe there's an overwhelming surge of online shipments traveling through the USPS, who's working within the constraints of recommended health protocols. Currently, we're seeing package delays up to 3-5 weeks, but they all seem to eventually make their way to their destination.
We know this isn't ideal and completely understand your frustration. We want you to have your order just as much as you'd like to receive it. If you're having a bad feeling about the status of your order, we recommend following this advice from USPS and checking our shipping FAQ below.
The product I’m looking for is sold out, will there be a restock?
Unless it says “limited-run” or is part of a numbered set, it’ll most likely get restocked.
If it's a limited-run item, it may or may not get restocked at some point.
If it is part of a numbered set, it will not get restocked.
All of our products (such as posters and t-shirts) are produced in small quantities and will sometimes sell out quickly, especially during new releases and sales. For priority notice on all releases, we recommend joining our club.
While we don't have a specific schedule for our restocks, we generally try to restock most, if not all of our posters every few months.
Do your items ship from a 3rd party (TeePublic, RedBubble, etc.)?
Nope. We're proud to say we do all of our order fulfillment in-house. It's the only way we can ensure every product we ship is up to our exact spec and quality standards.
Do you do commissioned designs or take requests?
While we’re happy to hear what you’d like us to make, we typically don’t have enough free time to take on commissioned work. Please feel free to tweet us your request.
How do your apparel items fit?
All of our t-shirts are more run a bit more fitted than your average t-shirt. If you desire a looser fit, as a general rule of thumb we recommend purchasing one size up, unless otherwise noted on the product page.
|Size||Body Length||Chest||Sleeve Length|
Do you sell framed prints?
Currently, we do not offer pre-framed prints. While it might be something we offer in the future, we'd recommend purchasing pre-made frames at Target or Jo-Anne Fabrics.
How do I apply iron on patches?
Prior to attempting to adhere the patch onto your garment, it's important to note that success will vary depending on the type of fabric used. We cannot guarantee the patch will properly adhere to your garment. If you have any doubts, we'd recommend sewing instead of ironing.
Patches should only to be applied to the fabrics that can withstand temperature 325°F. Satin, nylon, or waterproof fabrics are not recommended for iron-on patches.
- Preheat the iron to 325°F.
- Place the patch on your desired position, and cover it with a light-weighted cloth.
- Then, iron with firm pressure for 10 to 15 seconds.
- Preferably, heat from both topside and underside of the garment.
- After it is cooled down, check the adhesion.
Please note that Made to Thrill is not responsible for any damage caused to your garment or the patch itself during this process.
How much does shipping cost?
Our standard shipping rate is a flat $4 for US, $12 for Canada, and $20 for the rest of world.
Can I receive my order by a specific date?
If you need your order by a specific date, please let us know as soon as possible, prior to placing your order. We'll work with you to recommend the shipping options that would best fit your needs.
Unfortunately, shipping parcels is an imperfect system, run by humans. We'll do our best to move mountains and get your order to you on time, but please understand that delays, with any courier, can happen and they're out of our control.
Please contact us prior to purchase and we can sort out the details.
When will my order ship?
Orders are typically fulfilled within 4 business days from date of purchase. Sometimes it can take a little longer if the order was placed on, or just after a new release/restock or during the holiday season.
If it's a pre-order, backorder, or otherwise delayed shipment item, an approximate ship date will be listed on the product page. If your order includes a product of that type, your entire order will be grouped together and shipped at the estimated ship date of that product.
If you'd like your items shipped by another method than what we currently offer during checkout, please contact us prior to purchase and we can sort out the details.
My order shipped but when will it arrive?
When your order is ready for shipment and a label has been printed, we’ll send you a confirmation email that includes the destination address and a link to the tracking information. Please note: Tracking data sometimes can take up to 72 hours to display on the USPS website.
Domestic orders shipped via USPS, in the contiguous US typically take anywhere from 5-14 business days (expedited orders usually take 2-5 business days). Depending on your distance from Chicago,IL, USA, receipt times will vary.
International orders typically take 3-5 weeks to arrive depending on the destination and customs processing.
Please note, there are cases with both domestic and international shipments, where it takes even longer due to USPS delays that are out of control. Unfortunately, we cannot guarantee delivery by a specific date.
Tracking has said, “Shipping Label Created, USPS Awaiting Item” for days. Is something wrong?
If you received a shipment notification from us and there has been little, to no movement on the tracking, your order is most likely already moving through the USPS system but hasn't been scanned yet.
In our experience, we've often seen the first scan on tracking from the post office in the destination city, completely bypassing any scans in Chicago. This is especially prevalent during the holiday season. :\
I haven't received my order, is it lost?
The short answer is, probably not. In our experience, USPS can be wildly inconsistent with transit times and delivery dates. And to be fair, any date that USPS provides is only an estimate. It will most likely get to you eventually, even if it takes a few extra days.
Though, if you've got a bad feeling about it, we recommend filling out a ticket with USPS so they can open up an investigation (we can also help you out with that). Typically this process takes around 72hrs, though it could take a bit longer during the holiday season.
A package is not considered lost until 20 calendar days have passed (40 calendar days for international) and Made to Thrill cannot file an insurance claim until then. If you haven’t received your order by 20 calendar days from the date of shipment, please contact us and we’ll help sort out a solution.
Can you ship with stamps instead of the Standard Shipping cost?
We totally hear you guys on this question. We're not fans of the shipping cost being nearly half of what out our smaller items costs.
In short, yes, it would be less expensive with a regular postage stamp. However, in our exploration of this option, we found the disconnect of not having tracking or insurance to be a significant challenge when shipping orders at a larger scale. USPS isn't perfect and unfortunately, things often go wrong.
Ultimately we decided that every item in our store would ship with tracking and insurance, bare minimum. While this doesn't come with any guarantees, it does help us ensure a smooth order/replacement process for both us and our customers. And of course, we're always looking at ways to reduce cost, but at this time, our baseline method of "Standard Shipping" is the least expensive method we can offer.
Do you ship international?
Absolutely! We ship to pretty much every country around the world.
Will international orders have to pay an additional import tax?
Possibly. Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
It's the customers responsibility to pay these import taxes. Please consult your nearest postal authority for details.
Why is Global Shipping so expensive?
Unfortunately, that's just how much it costs ship globally with tracking and insurance.
Our best recommendation to counter-act this is to buy multiple items in a single order to help save on shipping costs.
I accidentally shipped to the wrong address, can you ship to different one?
We understand things like this can happen. If you'd like to ship to a different address, please do the following:
- Place a new order with the correct address
- Contact us with your previous order number that has the incorrect address
- We'll cancel the incorrect order, refund the payment source, and ship to the new one.
Returns & Exchanges
What's your return/exchange policy?
Please view our full return & exchange policy.
Can I exchange what I got in my Made to Thrill Mystery Bag?
The contents of our Mystery Bags are entirely luck of the draw and final sale (as described on the product page). To be fair to everyone, even if what you receive is a duplicate of something you already have or didn't want in the first place, there are no exchanges, and no refunds.
No risk, no reward, right?
Got a different question? Please give us a shout using the form below. We'll get back to you in about 1-2 business days: