Help & FAQ

Shipping notice: Late deliveries

Since April 2020, the USPS has been facing unprecedented delays in service. This is attributed to both working within the constraints of recommended health and safety protocols, as well as reductions in federal funding and resources.

As a result, small shops across the country have had to adapt to working with increased transit times, shipping costs, and unforeseen challenges. And as small shop customers ourselves, it has impacted our personal shopping experiences and completely understand the frustration this can cause.

In an effort to resolve dependability issues and transit delays, we now ship larger domestic parcels via UPS and recommend all international orders ship via UPS Express Worldwide. While nothing is guaranteed, this will help ensure that orders do not take months to arrive.

Smaller parcels will still ship USPS as we weren't seeing as many significant delays with those. However, we offer expedited shipping options via UPS for any of our products during checkout.

We kindly ask the following to help us, help you:
  1. Plan for possible delays with your order.
  2. Take note of any product-specific processing times
  3. Read our shipping FAQ below.
  4. Please allow 20 calendar days (40 days for international) from the date of the origin scan for your order to arrive.
  5. If your order has not arrived by then, please contact us using the form below with your name and order number.
We'll help assist you in resolving the issue to the best of our ability.  Thank you for your patience and understanding as we navigate the new normal.

About

What is Made to Thrill?

Made to Thrill is a lifestyle brand rooted in the arts, culture, and nostalgia of theme parks. The brand started as a personal hobby in 2015 as a desire to create simple, aesthetically pleasing artwork that I wanted for myself. Since then, the brand and product offering has evolved a little bit but still remains a personal hobby, albeit a self-sustaining personal hobby that I do for the love of theme parks and design.

Are Made to Thrill products available in theme parks?

Yes, we have created exclusive artwork and products for select theme parks. Please see our collaborations collection for details.


Products

The product I’m looking for is sold out, will there be a restock?

Unless it says “limited-run” or is part of a numbered set, it’ll most likely get restocked.

If it's a limited-run item, it may or may not get restocked at some point.

If it is part of a numbered set, it will not get restocked.

All of our products (such as posters and t-shirts) are produced in small quantities and will sometimes sell out quickly, especially during new releases and sales. For priority notice on all releases, we recommend joining our club.

While we don't have a specific schedule for our restocks, we generally try to restock most, if not all of our posters every few months.

Do your items ship from a 3rd party (TeePublic, RedBubble, etc.)?

Nope. We're proud to say we do all of our order fulfillment in-house. It's the only way we can ensure every product we ship is up to our exact spec and quality standards.

Do you do commissioned designs or take requests?

While we’re happy to hear what you’d like us to make, we typically don’t have enough free time to take on commissioned work. Please feel free to tweet us your request.

How do your apparel items fit?

All of our t-shirts are more run a bit more fitted than your average t-shirt. If you desire a looser fit, as a general rule of thumb we recommend purchasing one size up, unless otherwise noted on the product page.

T-shirts

Size Body Length Chest Sleeve Length
S 27.5" 36" 7.75"
M 28.5" 39" 8.125"
L 29.5" 42" 8.5"
XL 30.5" 45" 8.875"
XXL 31.5" 49" 9.25"

Sweatshirts

Size Body Length Chest
S ~27.75" 34"-37"
M ~29" 38"-41"
L ~30" 42"-45"
XL ~31" 46"-49"
XXL ~32" 50"-53"

Do you sell framed prints?

Currently, we do not offer pre-framed prints. While it might be something we offer in the future, we'd recommend purchasing pre-made frames at Target or Jo-Anne Fabrics.

If you're looking for something custom, visit Level Frames. They've got pretty reasonable prices on custom frames. And you'll get $15 off your first order with our referral code using this link.

How do I apply iron on patches?

Prior to attempting to adhere the patch onto your garment, it's important to note that success will vary depending on the type of fabric used. We cannot guarantee the patch will properly adhere to your garment. If you have any doubts, we'd recommend sewing instead of ironing.

Patches should only to be applied to the fabrics that can withstand temperature 325°F. Satin, nylon, or waterproof fabrics are not recommended for iron-on patches.

  1. Preheat the iron to 325°F.
  2. Place the patch on your desired position, and cover it with a light-weighted cloth.
  3. Then, iron with firm pressure for 10 to 15 seconds.
  4. Preferably, heat from both topside and underside of the garment.
  5. After it is cooled down, check the adhesion.

Please note that Made to Thrill is not responsible for any damage caused to your garment or the patch itself during this process.


Shipping

How much does shipping cost?

All orders over $150 ship free.

If your cart contents total over $150 USD you can select free standard shipping during checkout.

United States

Standard Shipping: $5.00   
UPS 3-Day Select: $13.00   
UPS Next Day Air: $30.00

Canada & Mexico

UPS Standard International: $18.00
UPS Worldwide Express: $30.00

International

USPS International: $19.00 (allow up to 12 weeks for delivery)
UPS Worldwide Express: $40.00 (free on orders over $150)

Note: USPS International has been taking anywhere from 2 weeks to 3 months to be delivered. We urge you to select UPS worldwide Express when shipping your order.

* All rates, including free shipping requirements, are subject to change.

Can I receive my order by a specific date?

Unfortunately, shipping parcels is an imperfect system, prone to errors, and run by humans. We'll do our best to move mountains and get your order by a specific date, but please understand that delays with any courier can happen, and they're out of our control.

If you need your order by a specific date, please let us know as soon as possible, prior to placing your order. We'll work with you to recommend the shipping options that would best fit your needs.

When will my order ship?

Orders are typically fulfilled within 7 business days from date of purchase. Sometimes it can take a little longer if the order was placed on, or just after a new release/restock or during the holiday season.

If it's a pre-order, backorder, or otherwise delayed shipment item, an approximate ship date will be listed on the product page. Orders containing multiple items will ship according to the item with the longest processing time.

My order shipped but when will it arrive?

When your order is ready for shipment and a label has been printed, we’ll send you a confirmation email that includes the destination address and a link to the tracking information. Please note: Tracking data sometimes can take up to 72 hours to sync in the carriers database.

U.S. orders:

via USPS typically arrive within 5-14 business days.*
via UPS typically arrive in 3-5 business days.*

International orders:

via USPS typically arrive within 12 weeks.*
via UPS typically arrive in 2-5 business days.*

* Please note: there are cases with both domestic and international shipments where it takes even longer due to delays and circumstances that are out of control.

Unfortunately, we cannot guarantee delivery by a specific date.

Tracking has said, “Awaiting Item” for days. Is something wrong?

If you received a shipment notification from us and there has been little, to no movement on the tracking, your order is most likely already moving through the system but hasn't been scanned yet.

We've seen cases were a shipment will go un-scanned until it reaches the destination city, completely bypassing any scans in Chicago. This is especially prevalent during the holiday season. :\

I haven't received my order, is it lost?

Please allow up to 20 calendar days (or 40 calendar days for international) from the first scan of acceptance on your tracking information, to receive your order.

If you've been waiting longer than 20 (or 40) calendar days since the first scan on your tracking information please contact us below.

In our experience, transit times can be wildly inconsistent, especially with items shipped via USPS. It will most likely get to you eventually, even if it takes a few extra days.

Can you ship with stamps instead of the Standard Shipping cost?

We totally hear you guys on this question. We're not fans of the shipping cost being nearly half of what out our smaller items costs.

In short, yes, it would be less expensive with a regular postage stamp. However, in our exploration of this option, we found the disconnect of not having tracking or insurance to be a significant challenge when shipping orders at a larger scale. USPS isn't perfect and unfortunately, things often go wrong.

Ultimately we decided that every item in our store would ship with tracking and insurance, bare minimum. While this doesn't come with any guarantees, it does help us ensure a smooth order/replacement process for both us and our customers. And of course, we're always looking at ways to reduce cost, but at this time, our baseline method of "Standard Shipping" is the least expensive method we can offer.

Do you ship international?

Absolutely! We ship to pretty much every country around the world via UPS Express Worldwide

Will international orders have to pay an additional import tax?

Possibly. Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

It's the customers responsibility to pay these import taxes. Please consult your nearest postal authority for details.

Why is international shipping so expensive?

Unfortunately, that's just how much it costs ship globally with tracking and insurance.

Our best recommendation to counter-act this is to buy multiple items in a single order to help save on shipping costs.

We offer free UPS worldwide express shipping on orders over $150.

I accidentally shipped to the wrong address, can you ship to different one?

We understand things like this can happen. If you'd like to ship to a different address, please do the following:

  1. Place a new order with the correct address
  2. Contact us with your previous order number that has the incorrect address
  3. We'll cancel the incorrect order, refund the payment source, and ship to the new one.

Returns & Exchanges

What's your return/exchange policy?

Please view our full return & exchange policy.

Can I exchange what I got in my Made to Thrill Mystery Bag?

The contents of our Mystery Bags are entirely luck of the draw and final sale (as described on the product page). To be fair to everyone, even if what you receive is a duplicate of something you already have or didn't want in the first place, there are no exchanges, and no refunds.

No risk, no reward, right?


Other Questions

Got a different question? Please give us a shout using the form below. We'll get back to you in about 1-2 business days:

Send us an email