If we didn't have an answer to your question in our FAQ, please give us a shout below! We'll get back to you in about 1-2 business days.
Yes, we are still open and fulfilling orders. Please note the following:
Orders placed after March 15th may experience delays in fulfillment.
We're limiting our exposure and interaction with our friends at respective shipping services in an effort to help contain COVID-19. As a result, we're going to be scheduling fewer pick ups/drop offs which will translate to delays in order fulfillment by 10 business days, more or less.
We sincerely appreciate your support and are happy to continue order fulfillment as long as we're able to. Please feel free to contact us below with any questions.
Is my order lost?
Since April, we've been seeing more packages than normal getting "stuck" in transit well past the estimated delivery date. While we can't speak to the exact cause, we believe there's an overwhelming surge of online shipments traveling through the USPS, who's working within the constraints of recommended health protocols. Currently, we're seeing package delays up to 3-5 weeks, but they all seem to eventually make their way to their destination.
We know this isn't ideal and completely understand your frustration. We want you to have your order just as much as you'd like to receive it. If you're having a bad feeling about the status of your order, we recommend following this advice from USPS and checking our shipping FAQ.