- The product I’m looking for is sold out, will there be a restock?
- Do you do commissioned designs or take requests?
- How do your apparel items fit?
- Do you offer framed prints?
- How do I apply iron on patches?
- When will my order ship?
- My order shipped, but when will it arrive?
- Tracking has said, “Pre-Shipment Info Sent to USPS” for a while, is something wrong?
- I haven't received my order, is it lost?
- Do you ship international?
- Do international shipments have to pay an additional import tax?
Refunds & Exchanges
The product I’m looking for is sold out, will there be a restock?
Unless it says “limited-run” or is part of a numbered set, it’ll most likely get restocked.
If it's a limited-run item, it may or may not get restocked at some point.
If it is part of a numbered set, it will not get restocked.
All of our products (such as posters and t-shirts) are produced in small quantities and will sometimes sell out quickly, especially during new releases and sales. For priority notice on all releases, we recommend joining our club.
While we don't have a specific schedule for our restocks, we generally try to restock most, if not all of our posters every few months.
Do you do commissioned designs or take requests?
While we’re happy to hear what you’d like us to make, we typically don’t have enough free time to take on commissioned work. But please add your request to our list, if it gets enough votes, we'll make it.
Though we can’t make any promises when (or if) we’ll actually get to it.
How do your apparel items fit?
|Size||Body Length||Chest||Sleeve Length|
Do you sell framed prints?
Currently, we do not offer pre-framed prints. While it might be something we offer in the future, we'd recommend purchasing pre-made frames at Target or Jo-Anne Fabrics.
How do I apply iron on patches?
Prior to attempting to adhere the patch onto your garment, it's important to note that success will vary depending on the type of fabric used. We cannot guarantee the patch will properly adhere to your garment. If you have any doubts, we'd recommend sewing instead of ironing.
Patches should only to be applied to the fabrics that can withstand temperature 325°F. Satin, nylon, or waterproof fabrics are not recommended for iron-on patches.
- Preheat the iron to 325°F.
- Place the patch on your desired position, and cover it with a light-weighted cloth.
- Then, iron with firm pressure for 10 to 15 seconds.
- Preferably, heat from both topside and underside of the garment.
- After it is cooled down, check the adhesion.
Please note that Made to Thrill is not responsible for any damage caused to your garment or the patch itself during this process.
When will my order ship?
Orders are typically fulfilled within 1-3 business days from date of purchase. Sometimes it can take a little longer if the order was placed on, or just after popular releases/restocks.
If it's a pre-order, backorder, or otherwise delayed shipment item, an approximate ship date will be listed on the product page. If your order includes a product of that type, your entire order will be grouped together and shipped at the estimated ship date of that product.
Please contact us and we'll help clear up any questions.
My order shipped but when will it arrive?
When your order is ready for shipment and a label has been printed, we’ll send you a confirmation email that includes the destination address and a link to the tracking information. Please note: Tracking data sometimes can take 24-72 hours to show on the USPS website.
Domestic orders shipped via USPS, in the contiguous US typically take anywhere from 5-14 business days. Depending on your distance from Chicago,IL, USA, receipt times will vary.
International orders typically take 3-5 weeks to arrive depending on the destination and customs processing.
However, there are cases with both domestic and international shipments, where it takes even longer due to USPS delays that are unfortunately out of control.
If you'd like your items shipped by another method, please contact us prior to purchase and we can sort out the details.
Tracking has said, “Pre-Shipment Info Sent to USPS, Awaiting Item” for days. Is something wrong?
If you received a shipment notification from us and there has been little, to no movement on tracking, your order is most likely already moving through the USPS system but hasn't been scanned yet.
In our experience, we've often seen the first scan on tracking from the post office in the destination city, completely bypassing any scans in Chicago. This is especially prevalent during the holiday season. :\
I haven't received my order, is it lost?
The short answer is, probably not. In our experience, USPS can be wildly inconsistent with delivery dates. It will most likely get to you eventually. Though, if you've got a bad feeling about it, we recommend filling out a ticket with USPS so they can open up an investigation (we can also help you out with that).
A package is not considered lost until 20 calendar days have passed (40 calendar days for international) and Made to Thrill cannot file an insurance claim until then. If you haven’t received your order by 20 calendar days from the date of shipment, please contact us and we’ll help sort out a solution.
Do you ship international?
Absolutely! We ship to pretty much every country around the world.
Will international orders have to pay an additional import tax?
Possibly. Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
It's the customers responsibility to pay these import taxes. Please consult your nearest postal authority for details.
What's your refund/exchange policy?
If there's an issue with the order you received (i.e. incorrect item or size, damaged product, etc.), return it to us (if it's an apparel item it must be unworn and unwashed) within 10 days of delivery and we’ll be happy to issue a refund (minus shipping costs).
Unfortunately with pre-order items (like t-shirts and apparel products), there are no exchanges . We order our apparel in exact quantities, so the likelihood that we'll have any other sizes in stock will be extremely rare. But we'd be happy to provide you a refund provided you meet the criteria described above.
In the event that we can make an exchange, we will as long as the buyer agrees to cover the cost of shipping both ways.
Please contact us and we'll sort out the details together.
Can I exchange what I got in my Made to Thrill Mystery Bag?
Given the amount of Mystery Bags we send out, the limited stock we have to choose from and to be fair to everyone, we’re sorry to say that we don’t accept any special requests for what you receive. Even if what you receive is a duplicate of something you already have.
No risk, no reward, right?
I've got another question!
We've got an answer! Please contact us and we'll chat.